July 21, 2024


Imagination at work

Atos in Russia announces successful user support project with new client PERI

Moscow and Paris, September two 2020

Atos, a worldwide leader in digital transformation, has properly released a worldwide assistance venture for its new consumer PERI, one of the world’s biggest manufacturers and suppliers of formwork and scaffolding programs, to provide assistance for extra than seven,000 PERI workforce across fifty six countries.

Considering the fact that the start out of this deal, which commenced in November 2019, the organization has properly applied three introductory phases, which now provide a centralized buyer assistance desk to assistance extra than seven,000 PERI workforce throughout the world. Atos not only enhanced the high-quality of company and amplified person fulfillment, but also diminished company costs.

“In distinct areas of PERI’s presence, the IT assistance company was fragmented – somewhere the work was carried out with local contractors, somewhere the challenges have been solved by the company’s individual resources. Synergy with Atos permitted us to unify the company shipping and delivery method, acquire a frequent principle for tracking outcomes and decide vital overall performance indicators, which simplified both of those the approach of speaking to assistance and its handle by the management,” stated Pavel Puzanov, IT Supervisor of Jap and Northern Europe, PERI GmbH.

In the existing stage, Atos fully presents initially line assistance, which involves every working day assistance problems this kind of as incident management, facts requests, obtain management in addition to assistance of organization apps. Atos is now setting up the future section which will provide next line assistance for PERI people. New directions of digital transformation of the consumer are staying created and discussed.

“Having entered the operational section of the venture at the time of the worldwide pandemic disaster, when workforce are switching to a remote manner of work, and person requests are buying a distinct character due to improvements in the organization, we still managed to well timed reply to the prevailing conditions and be adaptable in offering solutions during the COVID-19 period, although observing all the phrases of the SLA,” stated Sergey Klyuev, Head of Infrastructure and IT Providers of Atos in Russia.

The PERI worldwide people assistance venture has come to be one of the biggest Atos jobs in Russia in phrases of its geography. Furnishing company in Russian, English and German, Atos managed to fulfill the substantial needs of the consumer for the degree of language skills of the group.

“Thanks to cooperation with PERI, our experts have been capable to the moment yet again reveal the experience of Atos in Russia on the worldwide industry, offering high-quality company to extra than seven,000 people close to the entire world. We are open up to further jobs with PERI and are completely ready to provide adaptable assistance to the consumer in the switching industry conditions,” stated Edgars Puzo, CEO of Atos in Russia and CIS.


About Atos

Atos is a worldwide leader in digital transformation with one hundred ten,000 workforce in seventy three countries and once-a-year income of € 12 billion. European variety one in Cloud, Cybersecurity and High-Functionality Computing, the Team presents end-to-end Orchestrated Hybrid Cloud, Significant Info, Organization Apps and Electronic Office alternatives. In the United kingdom & Eire Atos delivers organization technological know-how alternatives for some of the country’s biggest community and personal sector organisations The Team is the Around the world Information and facts Know-how Partner for the Olympic & Paralympic Video games and operates underneath the manufacturers Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.

The intent of Atos is to support design and style the upcoming of the facts area. Its experience and solutions assistance the progress of expertise, schooling and research in a multicultural strategy and contribute to the progress of scientific and technological excellence. Across the entire world, the Team enables its buyers and workforce, and members of societies at huge to are living, work and acquire sustainably, in a safe and sound and secure facts area.

Press contacts:

World wide: Laura Fau | [email protected] | +33 six seventy three 64 04 18 | @laurajanefau

Russia: Ann Terentyeva | [email protected] |+7 930 416-43-ninety three