June 20, 2024


Imagination at work

Geisinger, PayZen partner on AI-based medical billing app

Picture: Tempura/Getty Images

Geisinger has teamed up with monetary tech startup PayZen to deploy artificial intelligence engineering in a customized payment scheduling application out there to all Geisinger clients with out-of-pocket balances about $250 after insurance policy payments.

Via the billing device, clients have the potential to timetable payments on different timelines, either on a month to month basis or in a lump sum. People will not be billed charges or desire if they elect to pay the balance about time. 

The health care service provider explained in a release that it has by now started enrolling hundreds of clients in the method each and every month.

During the first rollout, Geisinger explained the wide vast majority — eighty two% of clients — enrolled in the method after acquiring a customized month to month payment system. The regular month to month payment was $fifty two.


Geisinger is PayZen’s very first key health care lover, and the announcement comes as well being systems are significantly turning to systems like AI, equipment learning and robotic approach automation to make sizeable enhancements in the health care profits cycle.

Unpaid health care costs are one particular of the largest resources of credit card debt for Us residents, reaching $a hundred and forty billion past yr, virtually double the total formerly thought, according to a modern examine revealed in JAMA. 

On regular, uncompensated treatment equates to around eight% of a hospital’s charges, according to Definitive Health care.

THE Much larger Pattern

Two-thirds of hospital and well being procedure executives report making use of AI in some profits cycle capacity, and virtually all anticipate to be making use of it within a few years, according to a January examine by Adjust Health care.

The nationwide survey of health care executives found that among the two-thirds of hospitals at this time making use of AI in the profits cycle, driving patient and payer payments (eighty three%) and dollars move (eighty%) are the most-cited enhancements.

Nevertheless, a quantity of fears and roadblocks, from privateness fears to budgetary boundaries, are slowing the rate of AI adoption for RCM purposes. 


“Every little thing we do at Geisinger is carried out in an work to make much better well being less complicated for our clients, customers and communities,” explained Robert Dewar, main profits officer at Geisinger. “This consists of earning it less difficult to afford and pay clinical costs with no-desire programs on pleasant, customizable phrases. We fully grasp that everyone’s monetary predicaments are various and it really is our obligation to make sure our clients really don’t avoid or place off essential treatment for monetary causes.”