May 27, 2024


Imagination at work

Livongo founder says the time for ‘piloting’ is over

When telehealth platform Teladoc and serious treatment administration program Livongo merged last yr, the $18.5 billion deal rattled the windows of the electronic overall health field.  

At the time, Livongo founder and at the time executive chairman Glen Tullman mentioned the purpose was to deliver a 1-prevent shop for healthcare without dropping out on clinician empathy.  

Now, Tullman – who was also CEO of Allscripts for 15 a long time and aided choose it community – has moved on to still one more new healthcare enterprise: Transcarent, a platform aimed at overhauling employer self-insurance policies.

“We want to lover with overall health techniques across the nation,” mentioned Tullman at the AVIA Digital Network Summit this 7 days.  

“We assume overall health techniques are not the dilemma they’re the solution. The dilemma is in the middle,” Tullman ongoing.   

For the duration of a fireplace chat with AVIA CEO and president Linda Finkel, Tullman pointed to what he saw as the disconnect involving buyer-facing electronic organizations, these kinds of as Amazon and Uber, and healthcare.  

Apple, for instance, isn’t going to restrict their organization – or even their items – to a one function.   

“Most young men and women never contemplate an Apple iphone a cell phone,” he mentioned. “What they’ve accomplished is established an experience that men and women genuinely value.”     

Only in healthcare, he mentioned, do companies present you with inconvenient appointments – “precisely when you have to perform” – at often faraway spots.  

And in the meantime, expenditures keep increasing.  

“If you’re a overall health process in the sector and your competitor is better than you,” he mentioned, “you are unable to consider to cover it.” 

In its place, he suggested, innovate to repair the dilemma – or danger dropping out. “At every moment, you’re dropping guiding or you’re getting better,” he mentioned.

He pointed to a fragmented process that can direct to confusion and inefficiencies. His son, for instance, receives insulin to handle his Style 1 diabetic issues from 1 service provider, a pump from one more and a steady glucose watch from a third. He’s insured by a fourth organization.

“And that is just to remain healthier,” mentioned Tullman – if something goes wrong, his son has to be hospitalized. 

“How could that perhaps make feeling?” he wondered.

The way Tullman sees it, we are at a pivotal moment in electronic overall health.   

“I feel the up coming 18 months will outline the up coming 5 a long time,” he mentioned. “If you’re not going now, you’ve got to stop piloting. You’ve got to stop researching. You’ve got to jump in,” he mentioned.

Overall, he mentioned, the men and women who issue in the field are individuals currently being served: patients and their families.  

“How do we empower men and women to are living more healthy life?” he asked.

Kat Jercich is senior editor of Healthcare IT News.
Twitter: @kjercich
Email: [email protected]
Healthcare IT News is a HIMSS Media publication.